The questions people actually ask.
Including the ones a comparison site would rather you did not.
- How many installers will contact me?
- One. Your enquiry goes to a single installer who covers your area and whose accreditation we have checked — not to a list, and not to five companies who all ring at dinner time. If they are not the right fit, tell us and we will hand it to someone else rather than stacking your phone up.
- What does it cost me?
- Nothing. The installer pays us for the introduction, which is how this works and why we say so on the front page. It does not change your quote: we have no say in what they charge you, and no cut of the job.
- How big is the rebate, and is it included in the price?
- The federal scheme discounts the system before you pay for it, so a quote almost always has it taken off already. The amount depends on your postcode, the size of the system and the year — it steps down every January — which is why we do not print a figure here that would be wrong by February. Ask each installer to show it as its own line on the quote, and check the current rules at the Clean Energy Regulator.
- Do you sell my details?
- No. Your details go to the one installer we introduce you to, and to nobody else. We do not run a list, we do not pass anything to a data broker, and you can have everything removed at any time from the Remove my details page.
- What happens after I send the form?
- You get an email confirming it. The installer calls you, usually within one business day, to ask about your roof and your bill and to book a time. Before a home visit they may send you a link to add a photo of the roof, the switchboard and a recent bill — that is what lets them quote properly on the day instead of guessing and coming back.
- Am I committing to anything?
- No. There is no obligation at any point, including after the visit. If you decide not to go ahead, say so and it ends there.
- Is solar worth it for my house?
- It depends on how much power you use during daylight, how much roof you have facing the right way, and what you pay per kilowatt-hour now — which is why nobody can answer it honestly from a web page. A real quote gives you a payback figure for your house. Treat any promise of guaranteed savings as a reason to get a second opinion.
- Should I get a battery at the same time?
- Batteries cost more than the panels and pay back more slowly, so the honest answer is: sometimes. It makes more sense if you use a lot of power after dark, if you have had outages, or if your state has a program that changes the arithmetic. Ask for the quote both ways, with and without, and compare the two.
- How long does an installation take?
- Most straightforward homes are a one-day job for a crew of two or three, plus a separate visit from the network or a meter technician to change the meter over. Older switchboards, two-storey homes and tile roofs add time. Your quote should say how long they have allowed.
- What if something goes wrong afterwards?
- Your contract is with the installer, not with us: the workmanship warranty, the product warranties and your rights under Australian Consumer Law are all theirs to honour. We do want to hear about it — we check accreditation and we stop working with businesses that do not look after people.
- Do I have to own the house?
- The owner has to agree, because it is their roof and their switchboard. If you are renting, you are welcome to get a quote to show your landlord; just say so when the installer calls.
- Can I use my own installer?
- Of course. We are a way of finding one, not a condition of buying solar. If you already have a business you trust, use them — and if you want a second quote to compare against, that is a perfectly good reason to fill in the form.
Ready for a quote?
Tell us about your roof and your power bill. It takes about two minutes, and one checked installer will call you back.
Get my quoteSomething we have not answered? It is a fair bet somebody else wants to know too — say so when the installer calls, or use the contact details on our privacy page.